EXISTING CLIENT CARE

Maintaining and building existing client relationships is vital in today’s economic environment when your best clients are someone else’s prime targets.

Training objective

This session will help you to identify the information you need to build stronger relationships and understand the key relationship drivers for individual clients.

Topics covered

The roles that reputation, technical expertise, communication, cost consciousness, commerciality, hassle factor and other key drivers play in client satisfaction.

Format

A two-hour session with interactive activities and discussion, and workshopping the care of real, existing clients. Suitable for up to 25 participants

EXISTING CLIENT CARE

Maintaining and building existing client relationships is vital in today’s economic environment when your best clients are someone else’s prime targets.

Training objective

Topics covered

Format

To learn more or request a costed proposal email training@fenton.com.au